FAQ

All our products are manufactured in France in our partner factories in Brittany and Provence-Alpes-Côte d'Azur.

Our products are available in beauty salons, spas, and on our website www.toofruit.co.uk

You can find our point of sale material on this page: https://www.toofruit.co.uk

All our products are certified organic by Ecocert Greenlife according to the COSMOS standard or the Ecocert organic and ecological cosmetics standard* and contain at least 99% naturally derived ingredients and at least 10%

organically grown ingredients**.

**minimum 10% organic ingredients in rinse-off products (shower gel, shampoo, etc.), minimum 20% in leave-on products (face creams, body creams, etc.)

No, none of our products are tested on animals. Animal testing of cosmetic products is prohibited by European Regulation 1223/2009.

We decided to target children, who are no longer babies but not yet teenagers.

All our products are tested by a toxicologist for use in children and to ensure their safety and harmlessness for children over 3 years old (or 3 years old for some products), according to European cosmetic regulations, meaning from 3 years old. Indeed, according to European regulations, a child remains a baby until 35 months and becomes a child at 36 months (3 years old).

We do not recommend their use below the recommended age because we do not conduct specific tests for babies (under 3 years old) and therefore do not have long-term data on the use of the products below this age.

Delivery times are as follows*:

- 3 to 4 days for home delivery to a pickup point


Your orders are prepared and shipped within 24 to 48 hours, Monday to Friday, excluding public holidays. Any order placed after 1 PM will be shipped the next business day.

Your package will be handled by the carrier DPD.

We only ship within Great Britain.

For all deliveries, you will be notified by DPD via SMS or email of your package's delivery window.

You can pay with a bank card, your PayPal account, or in 3 interest-free installments with Klarna. To pay, select this option at the payment stage, create an account, and enter your payment information (or log in if you already have a Klarna account). Pay for your order in 3 interest-free installments: the first payment is taken as soon as your order is placed, and the two remaining payments are automatically debited every 30 days.

The price is £5.00 for orders under £40, and free for orders over £40.

On the website https://www.toofruit.co.uk/, delivery is only available in Great Britain.

To order in Italy, visit: https://www.toofruit.it/

To order in Germany, visit: https://www.too-fruit.de/

To order in Belgium, visit: https://www.thalgo.be/produits/?_marques=toofruit

To order in Poland, visit: https://www.toofruit.pl

To order in Ukraine, visit: https://toofruit.com.ua

To order in South Korea, visit: www.toofruit.kr

Yes you are able to cancel your order under the Consumer Contracts regulations, if the product is unopened and unused. Modifications to your order may result in extra shipping charges.

As soon as your order is validated and prepared by our warehouse, you will receive a shipping confirmation email containing the tracking number. You can also find your package tracking number by logging into your customer account. Simply click on "track my package," and the link will redirect you to the carrier's website.

You can track your order in your customer account. If the package is marked as delivered but you haven't received it, or if the package appears to be lost, please email enquiry@thalgo.co.uk or call the office on 0207 512 0872

Send an email to enquiry@thalgo.co.uk with photos of the product in question. If the package in which you received your products was also damaged, please include a photo of that as well.

If you receive a defective or incorrect product from us, here are the steps to follow:

1. Contact customer service immediately: You must inform us of the situation as soon as possible after receiving the product. This can be done by email at enquiry@thalgo.co.uk or call the office on 0207 512 0872
   
2. Send a photo of the product: To expedite the process, we recommend providing photos of the defective or incorrect product. This will allow customer service to investigate the issue and determine the next steps.
   Return the product: Depending on your preference, you can request a refund, or replacement product

If you wish to return products or if you refused delivery of your package, a refund is possible if you comply with the return conditions You will then be refunded upon receipt of the undamaged products, via the same payment method used for your purchase.

Return shipping costs are your responsibility. We only accept unopened and unused products. if your order was under the free postage amount you will not be refunded for the postage charge.

To request a return, please send an email to enquiry@thalgo.co.uk, specifying the following information:
your order number,
the product(s) you wish to return,
and the reason for the return.
We will get back to you as soon as possible with further instructions.